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Welcome to Fashionista Boutique FAQ page! We’re here to help answer your most common questions. If you need more information, feel free to contact us at fashionistaboutique1231@gmail.com.
We accept returns on eligible items within 10 days of the order date, provided they are in original condition—unworn, unwashed, unaltered, and with the tags attached. Items marked as "final sale" or purchased with a promotional code with a "final sale" disclaimer cannot be returned.
To return an item, please package it securely and ship it to us using your preferred carrier. Note that we do not provide prepaid return labels, and return shipping costs are the responsibility of the customer.
Refunds are processed once we receive and inspect the returned items. Refunds will be issued to the original form of payment, less the original shipping and handling fees. If you used a gift card or store credit for the purchase, the refund will be issued as a gift card.
No, gift cards are considered final sale and cannot be returned or refunded.
If you receive a damaged or defective item, please contact our customer service team at fashionistaboutique1231@gmail.com within 5 days of receiving your order. We’ll be happy to assist you with a replacement or refund.
No, items marked as "final sale" or purchased using a promotional code with a "final sale" disclaimer are not eligible for return.
We do not offer direct exchanges. Instead, please return the unwanted item for a refund and place a new order for the desired item.
No, we do not provide prepaid return labels. Customers are responsible for the cost of return shipping.
If we cannot refund your original payment method, we will issue the refund via a gift card.
We recommend using a trackable shipping method to send your return. Retain the tracking number for reference, as we are not responsible for returns lost in transit.
Once an order is placed, we may not be able to cancel or modify it. Please contact customer service as soon as possible, and we will do our best to assist.
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